Privacy Policy

Overview

This Privacy Policy explains how Visoryn collects, uses, shares, and protects information when you visit getvisoryn.com, create an account, use the Visoryn application, interact with support, or purchase a subscription.

Visoryn is a GEO and AI search visibility platform. Our service processes business information such as brands, domains, prompts, competitors, citations, reports, audits, and related usage data.

Information we collect

• Account information, such as name, email address, authentication provider details, workspace membership, and login activity.
• Billing information, such as plan, subscription status, billing cycle, payment processor identifiers, and transaction metadata. We do not store full payment card numbers on our servers.
• Customer content, such as brand names, domains, competitors, prompts, tags, reports, audit URLs, and other information you submit to the service.
• Usage data, such as pages viewed, features used, IP address, browser type, device information, log data, and approximate location derived from technical signals.
• Support and communications data, such as messages you send to us, feedback, onboarding information, and responses to service emails.

How we use information

• Provide, operate, secure, and improve Visoryn.
• Create and manage accounts, workspaces, reports, subscriptions, trials, and billing records.
• Generate reports, recommendations, scores, exports, audit results, and other product outputs.
• Monitor service performance, debug issues, prevent abuse, and protect account security.
• Communicate about onboarding, product updates, support, billing, security, and administrative matters.
• Analyze aggregated usage trends and improve product experience, content, and marketing.
• Comply with legal, tax, accounting, security, and payment processor requirements.

Payments

Payments are processed by third-party payment processors. When you purchase a subscription or add-on, payment details are collected and processed by the payment processor according to its own terms and privacy policy.

Visoryn receives limited payment-related information, such as subscription status, plan, billing cycle, customer identifiers, transaction status, and partial payment method details where provided by the processor. We use this information to manage access, renewals, invoices, refunds, and customer support.

AI processing and service providers

We may use third-party providers for hosting, database storage, analytics, authentication, email delivery, payments, AI processing, browser automation, and operational monitoring. These providers may process information on our behalf only as needed to provide their services to Visoryn.

Some product features may send prompts, URLs, report data, or audit context to AI or data processing providers to generate recommendations, summaries, classifications, or analyses. We take reasonable steps to limit the information shared to what is necessary for the feature.

Cookies and analytics

We use cookies, local storage, and similar technologies to keep users signed in, remember preferences, protect the service, measure performance, and understand how visitors use our website.

We may use analytics tools such as Google Analytics to understand website traffic and product interest. You can control cookies through your browser settings, although disabling certain cookies may affect sign-in or product functionality.

How we share information

We do not sell personal information. We may share information in the following limited circumstances:

• With service providers that help us operate Visoryn, such as hosting, payments, analytics, support, email, AI processing, and security providers.
• With members of your workspace or organization according to your account settings and role.
• When required by law, subpoena, court order, government request, or to protect rights, safety, security, and integrity.
• In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.
• With your direction or consent.

Data retention

We retain information for as long as needed to provide the service, comply with legal and accounting obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations.

You may request deletion of account information or certain customer content by contacting us. We may retain limited records where required for legal, billing, tax, security, or backup purposes.

Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No internet-based service can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and for using secure devices and networks when accessing Visoryn.

International users

Visoryn may process information in the United States and other countries where we or our service providers operate. These countries may have data protection laws different from those in your location.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of personal information. You may also have the right to opt out of certain communications.

To make a privacy request, contact us at hello@getvisoryn.com. We may need to verify your identity before fulfilling a request.

Children

Visoryn is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify users, such as by updating the date on this page or providing in-product notice.

Contact

For privacy questions or requests, contact Visoryn at hello@getvisoryn.com.